Turnaround is a number. Most shops have never seen theirs.

The four axes

• Response speed (35% — the heaviest weight on this door). From request to acknowledgment, and from request to a number in the customer's hands. In bid-for-the-job work, turnaround is the mechanism that wins or loses, so it carries the most score.
• Hours coverage (25%). Whether an estimate request landing Tuesday 7pm gets anything at all before you open — acknowledged requests wait politely; ignored ones shop around.
• Follow-up persistence (25%). How many times a quoted-but-quiet customer hears from you. The quote is the beginning of the sale, not the end of it.
• Channel coverage (15%). Whether every way a customer might ask for a price — phone, form, text, DM — is watched and answered.

The free score vs. the $500 first fix

The free score is built from what you tell us, labeled as exactly that. The first fix is a week that ends with your quote flow working differently. Days one and two: timed test requests into your real intake — the Friday-afternoon window included, with your written permission — logging what a customer experiences now, timestamped at the source. Days three and four: ONE fix from the menu below, built and running. Day five: the before/after in writing.

The menu (your report's worst axis picks)

• The Quote-Ack Install (speed worst — most common). Every estimate request gets an instant acknowledgment with a promised-by time, plus a structured intake that captures what quoting actually needs — photos, sizes, access — up front. The second trip and the twenty-question phone tag mostly disappear.
• The Monday Queue Install (hours worst). Weekend and evening requests land in a triaged queue someone owns at opening — nothing quoted from memory, nothing lost in a voicemail.
• The Sent-Quote Ladder Install (persistence worst). Every quote that goes out gets a three-touch follow-up sequence instead of hopeful silence.
• The Channel Net Install (channel worst). The request path nobody watches — the form, the DM — wired to alert a human.

One fix per $500, from this menu — the cap is what keeps the price honest. Scope beyond the menu is the full build, quoted in writing.

What we don't do

• No probes on channels or hours you exclude — permission is written and explicit.
• No wasted site visits: test requests never book real walkthroughs, and every probe is identified to you after the window closes.
• No padded findings. "Your turnaround is fast" is a deliverable we're happy to hand you, in writing.

Prices on the page, where they belong

The first fix is prepaid and scheduled online in one step. If your baseline shows your turnaround is already fast, we install the menu item you pick anyway or hand you that finding in writing — your call.